Pay rent, report maintenance, get answers.

Rent is due on the 1st of each month. Late fees are applied to payments received after 5:00 PM on the day of the grace period. Contact Spartan Agency with any questions you have regarding rent payment.

Online via Zego is preferred. You can also pay in person at our office (Monday–Friday, 9:00 AM to 5:00 PM), mail a payment so it is received in our office no later than the due date, or set up automatic bill pay through your bank — contact your bank for details and verify processing time, as payment needs to arrive at the office before the due date.

Call us before the due date. We cannot waive what the lease says, but knowing in advance lets us tell you exactly what will be owed and when, and it keeps a one-time problem from turning into a notice.

Call the office at 253-863-6122 and we’ll walk through your renewal options with you.

Anyone 18 or older who will live in the home must apply and be approved before moving in. Removing someone from the lease requires a written request from everyone currently on it. Call the office and we will walk you through the paperwork.

Give us written notice as required by your lease, then call the office. We’ll go over move-out instructions and what to expect with your deposit.

Washington law gives the landlord 30 days after you move out and return the keys to send an itemized statement and any refund. Leaving the home clean, completing your move-out walk-through, and giving us a forwarding address are the three things that speed it up.

Use the maintenance request form on this page for anything routine and include photos if you can. For urgent problems — an active leak, no heat, no hot water, a lockout — call the office at 253-863-6122 during business hours. If it is a life-threatening emergency, call 911 first.

Anything that threatens safety or will damage the home if it waits: flooding or a burst pipe, sewage backup, no heat in cold weather, electrical sparking or burning smells, a gas odor, or a door or window that will not secure. Everything else — a dripping faucet, a slow drain, an appliance acting up — goes through the online form and is scheduled with a vendor.

For a true emergency that threatens life or property, call 911 first, then leave a message on the office line at 253-863-6122 — it is checked and returned promptly. Non-urgent issues submitted overnight through the form are picked up the next business morning.

Not usually. When you submit a request you can tell us whether the vendor may enter if you are out. If you prefer to be present, say so and we will coordinate a time. Washington law requires 48 hours’ written notice for non-emergency entry, and we follow it.

Only with written approval first. Not every property allows animals, and where one does there is an additional deposit and a signed animal agreement. Call the office before bringing an animal home; an unapproved animal is a lease violation. Service and assistance animals are handled separately with documentation.

Ask before you alter anything — paint, fixtures, shelving anchors, landscaping, or satellite dishes. Some requests are fine with approval; others must be restored at move-out at your cost. A quick call saves a deduction from your deposit later.

Email or call the office with your new phone number or email so notices reach you. Payment details for Zego are changed inside your Zego account; if you are on bank bill-pay, update the mailing details with your bank and confirm the payment still arrives before the due date.